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Performance Reporting using Today but with Future Times still within the same dayHello,I would like to create a Performance Report using today but list future hours so that i can connect a subscription...
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Jul 28, 2021 at 9:03am
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Trends in Subscription ReportsIs there such a thing a subscription report that will include a line chart for trends similar to how they're shown i...
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Jul 28, 2021 at 1:33pm
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Performance Reports subscription not deliveringPerformance reports not delivering via subscription.I feel very confident it is set up properly however I have not been ...
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Jul 16, 2021 at 9:48am
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Poor scores for Server to PSTNI have been having complaints from our employees about poor quality calls. Upon looking at our analytics I have found mo...
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Jun 16, 2021 at 3:14pm
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Refused Call Metric clarification requestRefused Call metric: If agent is on the phone with call #1 so is not able to pick up call #2. Does call #2 count as a Re...
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May 13, 2021 at 1:52pm
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How can I keep tabs on Toll Free usage in Contact Center?I have a Toll Free number for my Contact Center. I'm sure you already know, that with RingCentral you need to purcha...
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Apr 27, 2021 at 5:32pm
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